Waiver Form - Privately Monitored Domestic

If you believe that you have been charged for an unwanted alarm that is unfair or beyond your control, you can apply to the South Australian Metropolitan Fire Service (MFS) for consideration of a waiver of the unwanted alarm charge.

The MFS has a waiver provision built into its charging process:

  • It has been MFS general practise that a new connection is given a grace period of three months to allow for idiosyncrasies to be sorted before charges occur.
  • In the event of an actual fire, no unwanted  alarm charge is incurred.
  • Some unwanted alarm charges apply if there is more than one alarm operation within a sixty day cycle.

Refer to MFS Codes for Alarm Charging

Waiver Requirements

  • Application to waive must be lodged with the MFS within 30 days of invoice date.
  • The "Explanation for request to waive Privately Monitored Fire Alarm Charge" should detail the justification for the waiving and what has been done to ensure that unwanted alarms will not reoccur. Use an additional sheet if required.
  • Attach a copy of the MFS invoice/s and evidence of the actions taken to remedy further unwanted alarms (e.g. invoice from alarm maintenance company).

Attention: Incident Records
Communications Department
South Australian Metropolitan Fire Service
GPO Box 98
Email: SAMFSIncidentRecords@sa.gov.au