Save the app that could save your life

Emergency Plus is a free app developed by Australia’s emergency services and industry partners. It works across Australia using your smartphone’s GPS functionality to give accurate location details.

In an emergency, being able to provide your location quickly is critical to ensure emergency services can provide assistance. By downloading the “Emergency Plus” app, you can call Triple Zero (000) quickly and accurately provide your location to emergency call-takers.

If there is no mobile service on any network you will not be able to ring 000 by mobile phone.

In addition to the location function, the app also includes State Emergency Service (SES) and Police Assistance Line numbers as options, so that non-emergency calls are made to the most appropriate number.

How the app works

• The app uses a mobile phone’s GPS functionality so callers can provide emergency call-takers with their location information as determined by their smart phone.
• The app gives caller the option to tell emergency services their location either based on their closest street address, their GPS coordinates or their what3words address.
• A ‘what3words’ address means your precise location can be communicated with just three words. Unlike street addresses, ‘what3words’ addresses work offline, so can be used in remote areas with poor data connection.
• The Emergency Plus app is free and available on iOS and Android devices through the Google Play and Apple App stores.
• Emergency Plus is available in English, Japanese, Simplified Chinese and Traditional Chinese.

For more information on the Emergency Plus App please visit the government triple zero website.

If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.

Emergency services can be contacted through the NRS app by making the following calls;

• NRS Chat— type and read messages
• NRS Captions— speak your side of the conversation and read the other person's responses on the screen of your phone or tablet.
• Voice Relay—if people find that you're a bit hard to understand over the phone, a relay officer can re-speak your words to the other person.
• Video Relay—if you want to sign your side of the conversation in Auslan over a video call using Skype and a Relay Officer to translate your signing.

If you are calling the emergency services, you need to:

• Ask for the service you need- Police, Fire or Ambulance
• State or confirm your location
• Be ready to explain your emergency.

The app is free and available for Apple and Android devices.

For more information on the National Relay Service visit the government Communications website

The Alert SA mobile app provides timely and relevant bushfire information.

Notifications are sent to you about incidents in your nominated Watch Zone.

Depending on your settings, you may receive notifications about new incidents, advice or warning messages, changes in a fire’s warning level and information about total fire bans.

The app is free and available for Apple and Android devices.

For more information on the Alert SA App visit the Alert SA website.