Agency objectives

Indicators

Performance

Frontline Services – Community

Foster behaviours that increase community preparedness. This includes a range of activities such as educational visits, consumer warnings, home fire safety presentations, teachers’ resources and information distribution.

• 147 home fire safety presentations.
• No educational tours, visits and community events scheduled. (All community education and engagement activities were severely affected by COVID-19 restrictions and industrial action.)
• Projected total of 4306 attendees in community education programs.

Frontline Services –Prevention

Identify risks associated with fire and other emergencies.

The MFS investigated:

• 147 fires for the MFS.
• 54 fires for the CFS.

Fire cause established in 95% of all fires examined.

This success rate means that causes are identified, and dangerous products are promptly removed from the community.

Foster behaviours that increase community preparedness. MFS provides the following programs:

• Road Awareness Program (RAP)
• Juvenile Fire Lighters Intervention Program (JFLIP)

• 190 RAP presentations took place involving a projected total of 18 696 participants.  All RAP participants (100%) indicated that they will adopt safer behaviours post-program.
• 0% of participants in JFLIP reoffend. The MFS believes that this program reduces community risk by decreasing the incidence of repeat fire lighting.

Frontline Services –Prevention

Cont’d

Ensure South Australian environs are safe places to live and work.

MFS Built Environs programs help to ensure the safety of the South Australian public buildings. This includes ensuring new developments have required fire safety systems and do not employ high risk products or construction methods.

MFS conducted:

• 164 education and health facility inspections and fire safety surveys.
• 580 building development proposal assessments.
• 325 fire alarm inspections and connections.
• 96% of building development assessments were completed within 28 days.
• 178 booster/hydrant tests/commissioning
• 178 Building Fire Safety Committee meetings/inspections.
• 10 hot smoke tests conducted.

MFS Built Environs also:

• Consulted with developers and certifiers on several high-profile State Government infrastructure projects including the SA Shipbuilding Infrastructure Upgrade, Heysen Tunnel Mount Barker, Future Submarine Project and Queen Elizabeth Hospital.
• Continue to actively engage with the Department for Infrastructure and Transport (DIT) to undertake building inspections associated with aluminium composite panels (cladding) and provide advice to rectification work.

Frontline Services –Response & Recovery

Ensure the development and delivery of effective emergency management systems.

• 100% of major community events had a current fire protection plan.

Ensure appropriate response is committed to 100% of all incident types.

• 100% of all incidents had an appropriate response committed.

Ensure the safe and effective management and control of incidents and emergencies.

• 68% of building and other structure fires were contained to part of room or area of origin.
• 74% of building fires were contained to the room of origin.

Frontline Services –Response & Recovery

Cont’d

Ensure the MFS responds to all fires and other emergencies with timely and weighted response.

• The total number of incidents generating a response from Metropolitan Operations was     18066.
• The total number of incidents generating a response from Regional Operations was              2760.
• Average Metropolitan ‘out the door time’ was 106 seconds, consistent with our target of less than 120 seconds.
• The % of MFS arrivals within 7 minutes of a callout in a metropolitan area with a fulltime crew was 76%.
• The % of MFS arrivals within 11 minutes of a callout in a regional area:
  • With a Retained crew was 66.4%.
  • For Station 50 Pt Pirie was 97%.
  • For Station 70 Mt Gambier was 77%.

(Collective Regional target of 90%.)

Ensure effective operational call receipt and dispatch.

• Total of 26385 emergency calls were received.
• Average time to answer 000 emergency calls was 4.8 seconds (within target of 5 seconds).
• In 85.6% of cases, Triple Zero calls were answered on first presentation.

Frontline Support Services – Learning & Development

A highly skilled workforce that can safely undertake roles required of MFS personnel.

• No new firefighting personnel were recruited (Projected recruitment numbers were not met due to lower staff attrition.  Consequently, the projection for 2021-22 has also been reduced accordingly.)

Establish and maintain effective career development systems.

• 493 personnel enrolled in nationally recognised training through the MFS Staff Development Framework;  418 mandatory enrolments; and 75 voluntary enrolments.
• MFS personnel enrolled in a total of 1030 units of study   (1030 mandatory and nil voluntary).  Note: The new Senior Firefighter Level 2 Development Program defers voluntary enrolment in vocational programs by one year.

Frontline Support Services – Infrastructure & Logistics

Ensure the provision of efficient whole of life vehicle and equipment solutions.

MFS fleet reserve capability was severely impacted by:

• The fleet age and associated maintenance.
• Increased recruit training demand (six appliances are required to conduct the 15-week course with 24 recruits).
• Fitting of Burn Over Protection (BOPS).
• Chassis rust and pump mounting failures which both require repairs from an out-sourced engineer.
• Surge Response Group (SRG) requirements.

• Operational performance was supported by appropriate vehicles and equipment at 100% of incidents.
• The maintenance of fleet reserve capability (min of 2 reserve appliances available 100% of the time) was 20% (well below the target of 80%).  Fleet reserve levels were impacted by fleet maintenance and construction and delivery delays linked to COVID-19.
• Appliances responded to incidents with no report of failure that had impeded their arrival; however due to the age of the appliances and the ongoing cost of maintenance the MFS must be prepared that the risk of future failure is probable.  The fleet renewal strategy aims to mitigate this risk.

Fleet Age:

• 1 Aerial requiring replacement within two years (Target of 4).
• 2 Specialist vehicles requiring replacement within two years (Target of 1).
• 5 4x2 Medium Urban Pumpers (MUP) requiring replacement within two years.
• 2 Bulk Water Carriers requiring replacement within two years.
• 1 Hooklift requiring replacement within two years.

Frontline Support Services – Governance & Public Value

Develop the leadership and management skills of our personnel.

The MFS develops current and future leaders through access to graduate and post-graduate management qualifications.  At senior management level, personnel have access to Graduate Certificate, Diploma and Masters programs.

• 90% of senior managers hold tertiary qualifications.

Frontline Support Services – Governance & Public Value

Cont’d

Ensure sustainable and environmentally friendly practices are employed.

The MFS aims to:

• reduce energy usage;
• increase the volume of water reclaimed from fire training activities; and
• restrict the volume of contaminated water released during firefighting activities.

Increase the total of MFS photovoltaic energy generation.

• All new MFS stations are built with a minimum of 12kW systems. The MFS now has a total photovoltaic energy capability of 120kW (Target of >105kW).

Ensure all required organisational plans are developed.

The MFS is required to develop key plans for submission to the SAFECOM Board.

The following plans were submitted:

• MFS Business Plan
• MFS Workforce Plan.

Ensure effective corporate governance.

• Monthly MFS Chief Officer reports were submitted to the SAFECOM Board (11 in total).
• 4 Corporate Governance Committee meetings conducted (Target of 5).
• 10 Planning & Resilience Committee meetings conducted (Target of 5).
• 10 Finance Committee meetings conducted (Target of 5).

Indicators or fiscal performance:

• An unqualified report from the Auditor General.
• Compliant with Audit and Verification System for safety and injury management to AS/NZS 4801 2000.
• Injury Management: meeting key requirements of the Return to Work Act.

Program name

Performance

Workforce Renewal –

Enhance the capacity and efficiency of recruitment and recruit training processes.

Efficiencies have been realised through the introduction of an application fee, and through re-engineering and resequencing the Firefighter Recruitment and Selection Process.  Each new Recruit Course takes 75 business days.  Graduates receive the nationally recognised Certificate II in Public Safety (Firefighting & Emergency Operations).

The impact of the COVID-19 pandemic saw the predicted staff separation rate significantly reduce; hence, this caused the Recruitment Program to be revised to enable the MFS to remain within our authorised FTE count.  Separations are expected to return to predicted rates in the coming years.

Workforce Renewal –

Increase the gender  and cultural diversity among potential firefighter recruit applicants.

Actively engaging with community forums and marketing the service to members of the community who may not have previously considered firefighting as a profession.  This continues to be achieved through promotional campaigns and activities including public space advertising, radio and digital media advertising and numerous career and pre-application information sessions.

The MFS will also:

• Continue to engage in active recruitment campaign strategies to promote the MFS as an inclusive employer of choice.
• Continue organisational involvement in the Champions of Change Coalition.
• Maintain and promote White Ribbon Accreditation.

Workforce Renewal –

Enhanced MFS capability to train personnel in high-risk settings as firefighters and officers.

The MFS continues to invest heavily in workforce learning and development to ensure new and existing operational personnel can work safely and effectively in high-risk environments.

The MFS provides a minimum of six years competency-based training through the Staff Development Framework and tertiary level qualifications through the Executive Development Program.

The new Structural Fire Behaviour Training Facility at Grand Junction Road, Angle Park has been completed and has been officially opened. Use of the training facility has commenced.

Performance management and development system

Performance

MFS Organisational Doctrine – Provides broad guidance to personnel about how to behave and think in both operational and non-operational settings.

Continued implementation of the MFS organisational doctrine occurred, including alignment with behaviour management, cultural renewal and diversity strategies.

MFS Staff Development Framework (SDF) – All MFS personnel are provided access to career-long nationally recognised competency-based training.  All new Firefighters must complete six years of mandatory development.

418 personnel were compulsorily enrolled in nationally recognised qualifications through the MFS SDF.

In addition, 75 personnel voluntarily enrolled in nationally recognised professional development programs.

Collectively, MFS personnel were enrolled in a total of 1030 units of study.

The draft policy entitled ‘Managing Behaviour of MFS Employees’ will guide the behaviour management of all MFS employees covered by the provisions of Part 3, Division 7 of the South Australian Fire and Emergency Services Act (2005).

The policy is accompanied by a draft ‘MFS Behavioural Appraisal template’, designed as a supportive mechanism for continuous improvement, through the provision of timely feedback and ongoing development of employee behaviours, skills and competencies.

Draft policy and appraisal template will be progressed through active consultation and engagement with relevant stakeholders, via the MFS Diversity and Inclusion Advisory Committee.

Emergency Services Sector Planned Review and Development (PRD) for MFS operational support staff.

PRD sessions between MFS employees and their line managers continue, in compliance with sector policy requirements.

Review and development of operational staff.

Operational personnel participate in mandatory performance management discussions through less formal but effective post incident review, skills acquisition and reacquisition training on an ongoing basis.

Program name

Performance

MFS Employee Support Program

100% of Station Visits by the Employee Support Coordinator and Psychological Consultant based on risk priority was achieved.

Increasing numbers of personnel seeking assistance in the short term as the MFS places priority on mental health awareness.

MFS Vaccination Program

90% of the workforce voluntarily participated in flu vaccinations.

100% participation in the HepB vaccination program for those in frontline full-time employment.

The MFS readily distributed information to staff about access and booking options for COVID-19 vaccinations. Staff were assured that their decision was voluntary.

The MFS provides vaccinations for USAR Cat 2 qualified personnel for protection consistent with diseases and infections that might reasonably expect to be encountered whilst on deployment.

Program name

Performance

MFS Employee Wellness & Safety

Continued development of strategies to assist in reducing workplace injury/illness and ensure the safest effective recovery/return to work.  Programs include:

Transition to retirement

Pre and post retirement support processes are 70% completed.

Health and Fitness

Injury/illness data analysis compliments the ongoing movement screening testing, gym equipment rationalisation and purchase and the commencement of station gym refurbishments.

Voluntary health checks continue along with the development of annual health checks aligned to functional fitness requirements.

White Ribbon Campaign

MFS is an accredited White Ribbon organisation and continues to provide a safer workplace through this ongoing program.

AFAC Champions of Change Coalition

Continuing to implement the strategies developed by AFAC to enhance cultural change management processes.

Diversity and Inclusion

Strategies are being developed and implemented to ensure the MFS becomes a more diverse and inclusive organisation.

Operational Safety

The MFS remains committed to a second round of voluntary PFAS blood testing in the second half of 2021.

MFS continues to be involved in AFAC activities including PPC, Operational strategies, WHS and procurement (PPC, appliances, equipment).

Review of Drug and Alcohol policy and procedures.

Mental Health Resilience

PEER program - Training upgraded and membership expanded.  This program remains ongoing.

Other programs that are being periodically reviewed to provide assistance include: Domestic and Family Violence; Bullying and Harassment; and Physical Health, Fitness and Wellbeing.

Program name

Performance

Risk Management – The MFS Work Health Safety and Injury Management (WHS&IM) system is aligned to AS/NZS 4801 (Occupational health and safety management systems – specification with guidelines for use).  The system is underpinned by the philosophies and methods set out in AS/NZS/ISO 31 000, (Risk Management – Principles and guidelines) to ensure the MFS achieves its safety and injury management objectives.

WHS&IM system performance is evaluated through internal and external audit, review and investigation of incidents, analysis of hazard, incident, near miss (My SAFETY) reports, and workers compensation (SIMS) data and surveys to ensure effectiveness and ongoing improvement.

Injury Management – Firefighting remains a physically and mentally demanding occupation; the MFS commits considerable priority and resources to managing employee injuries.

There were 4 notifiable incidents during the 2020-21 period with one resulting in the issuing of a provisional improvement, improvement or prohibition notice.

Total gross workers compensation expenditure increased by 44.25% with the major contributing factor being an increase of 66.71% in income payments.

Workplace injury claims

Current year
2020-21

Past year

2019-20

% Change
(+ / -)

Total new workplace injury claims

143

138

19.92%

Fatalities

0

1

0%

Seriously injured workers*

4

1

120%

Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1000 FTE)

33.52

39.29

15.85%

Work health and safety regulations

Current year 2020-21

Past year

2019-20

% Change
(+ / -)

Number of notifiable incidents (Work Health and Safety Act 2012, Part 3)

4

2

100%

Number of provisional improvements, improvement and prohibition notices (Work Health and Safety Act 2012 Sections 90, 191 and 195)

1

0

100%

Return to work costs**

Current year 2020-21

Past year

2019-20

% Change
(+ / -)

Total gross workers compensation expenditure ($)

8 196 479

5 682 283

44.25%

Income support payments – gross ($)

3 689 122

2 212 909

66.71%

Executive classification

Number of executives

EXEC0B

1

Statement of Comprehensive Income

2020-21 Budget

$000s

2020-21 Actual

$000s

Variation

$000s

2019-20 Actual

$000s

Statement of Financial Position

2020-21 Budget

$000s

2020-21 Actual

$000s

Variation

$000s

2019-20 Actual

$000s

Consultancies

Purpose

$ Actual payment

Contractors

Purpose

$ Actual payment

Contractors

Purpose

$ Actual payment

Category/nature of fraud

Number of instances

Type of fraud

0

Complaint categories

Sub-categories

Example

Number of Complaints

2020-21

Additional Metrics

Total

Number of positive feedback comments

13773

Number of negative feedback comments

0

Total number of feedback comments

13773

% complaints resolved within policy timeframes

100