Waiver Form - MFS Monitored

If you believe that you have been charged for a unwanted alarm that is unfair or beyond your control, you can apply to the MFS for consideration of a waiver of the unwanted alarm charge.

The MFS has a waiver provision built into its charging process:

  • It has been MFS general practise that a new connection is given a grace period of three months to allow for idiosyncrasies to be sorted before charges occur.
  • It is also MFS Policy to have crews reset alarms; if this alarm reactivates within 24hrs (working weekday) or 48-54 hrs (weekend or public holidays) then there is generally no charge.
  • In the event of an actual fire, no unwanted alarm charge is incurred.
  • Some unwanted alarm charges apply if there is more than one alarm operation within a sixty day cycle.
    Refer to MFS Codes for Alarm Charging

Waiver Requirements

  • Application to waive must be lodged with the MFS within 30 days of invoice date.
  • Download and complete the Application to Waive Automatic Fire Alarm Charge form here (PDF 71KB)
  • The "Explanation for request to waive Automatic Fire Alarm unwanted alarm charge" should detail the justification for the waiving and what has been done to ensure that unwanted alarms will not reoccur. Use an additional sheet if required.
  • Attach a copy of the MFS invoice/s and evidence of the actions taken to remedy further unwanted alarms (e.g. Invoice from alarm maintenance company).
  • Forward all documentation to:

Attention: Incident Records
Communications Department
South Australian Metropolitan Fire Service
GPO Box 98
ADELAIDE SA 5001
Email: IncidentRecords@sa.gov.au