If you believe that you have been charged for a false alarm that is unfair or beyond your control, you can apply to the MFS for consideration of a waiver of the false alarm charge.
The MFS has a waiver provision built into its charging process:
- It has been MFS general practise that a new connection is given a grace period of three months to allow for idiosyncrasies to be sorted before charges occur.
- It is also MFS Policy to have crews reset alarms; if this alarm reactivates within 24hrs (working weekday) or 48-54 hrs (weekend or public holidays) then there is generally no charge.
- In the event of an actual fire, no false alarm charge is incurred.
- Some false alarm charges apply if there is more than one alarm operation within a sixty day cycle.
Refer to MFS Codes for Alarm Charging
- Application to waive must be lodged with the MFS within 30 days of invoice date.
- Download and complete the Application to Waive Automatic Fire Alarm False Alarm Charge form from here
- The "Explanation for request to waive Automatic Fire Alarm false alarm charge" should detail the justification for the waiving and what has been done to ensure that false alarms will not reoccur. Use an additional sheet if required.
- Attach a copy of the MFS invoice/s and evidence of the actions taken to remedy further false alarms (eg Invoice from alarm maintenance company).
- Forward all documentation to:
Attention: Alarms Officer
Community Safety Department
South Australian Metropolitan Fire Service
GPO Box 98
ADELAIDE SA 5001
Or fax to 8204 3781