MFS Codes - Alarm Charging MFS Monitored

Effective 1 July 2015

The schedule of fees is available in the SA Government Gazette. Download the Schedule of Fees. (PDF 163KB)

 

Note: the fees listed in the government gazette do not include GST which must be added.

Code Type of Incident / Interpretation

 

FALSE ALARMS

702

Alarm operates due to extreme weather conditions- storm, lightning, thunder, heat, etc.

No Charge

Only use when storm conditions exist. Not to be used if only raining.

706

Council or SA Water causes pressure fluctuation through mains.

No Charge

Refilling has caused water fluctuations in adjacent building's sprinkler systems (could expect more than one event at the same time). If pressure equalisation use 734. 

707

Alarm operates due to power surge/spike or short circuit.

No Charge

An external anomaly in the power supply to the building has caused operation of the fire alarm. Other electrical equipment been affected (computers, lights)?

708

Attending Officer unable to locate detector indicated by fire alarm panel.

Charge

1)Building or detector additions have occurred without changes to Fire Alarm Plans.
2)Possible system fault.
MALICIOUS/MISCHIEVOUS FALSE Alarms

711

Malicious or mischievous damage to MCP's or detectors/sprinkler heads.

Charge

Deliberate act to interfere with detection equipment, due to a lack of security?
SUSPECTED MALFUNCTIONS

730

Fire alarm panel in normal condition on arrival including panel reset.

Charge

This may indicate that there is a fault or management has reset the alarm - if you suspect this please record it in  your comments section, and raise the issue with onsite management.

734

Sprinkler suspected malfunction - includes water pressure fluctuations/equipment faults.

Charge

Insufficient pressure above alarm valve due to a lack of maintenance (causing leaks), no automatic jacking pump installed.

737

Fire Indicator Panel - normal on arrival - line fault/open line.

No Charge

Problem due to damage to Telstra line to MFS monitoring centre i.e. events over which building owner/occupier has no control. If Communications indicate reset prior to arrival use 730.

738

Fire Indicator Panel malfunction- fault in panel, inadequate maintenance, low battery.

Charge

This equipment is the property of the building owner/ occupier and is responsible for maintenance (AS1851).

739

Alarm System suspected malfunction.

Charge

This equipment is the property of the building owner/ occupier and is responsible for maintenance (AS1851).

747

Detector suspected malfunction.

Charge

This equipment is the property of the building owner/ occupier and is responsible for maintenance (AS1851).
SIMULATED CONDITIONS WITH NO FIRE

751

Smoke detector operated-no fire-external smoke eg bushfires, rubber burnouts etc.

No Charge

External smoke causing the operation of alarm, beyond control of the building owner/occupier (bbq's, fire next door, lawn mower, roadworks).

752

Heat detector operated - no fire - heat from other location.

Charge

Heat causing activation from non fire source (oven, autoclave, radiator, motor vehicle). Suggests poor location of detector/s.

756

Cooking fumes - toast, foodstuffs etc.

Charge If Attend
>1/60days

Unsuitable or non-maintained ventilation equipment, incorrect detector type/ location or cooking in an inappropriate area.

758

Simulated conditions - incense, candles, sparklers, smoke machine etc.

 Charge If Attend
>1/ 60days

Avoidable operation of fire alarm system. Note, some premises have written approval for circuit isolation prior to use of smoke machines in venues. Refer Community Safety Department.
UNINTENTIONAL ALARMS-NOT INVOLVING A SUSPECTED MALFUNCTION

762

Accidental operation of alarm, includes where human activity has simulated a fire situation.

Charge If Attend
>1/60 Days

Detector operated inadvertently by human action eg MCP knocked, vehicle knocks sprinkler head, diesel/petrol vehicles near doorways etc.

763

Failure to notify when testing or incorrect test by servicing company personnel.

Service Co ID
Charge

Alarms contractor has failed to place system into test to conduct repairs or maintenance on system. Could also have touched terminals inside panel or isolated incorrect area prior to work, creating MFS response. 

764

Incorrect testing by premise's staff or maintenance staff.

Charge If Attend
 >3/60days

Consideration has been given (for additional waived attendances) to allow staff to train with the operation of their fire alarm panel.

765

Alarm activation by outside tradesman/occupier activities.

ID Tradesperson
Charge

Work being carried out in building by internal/ external contractors or building owners/occupiers. Worksite briefing prior to work?

766

Alarm activation due to poor building maintenance-dust, cobwebs, insects etc.

Charge

Building occupier/owner has failed to sustain reasonable standards of maintenance in accordance with AS1851.

767

Alarm activation due to aerosol use - eg hairspray, insecticides, deodorant etc.

Charge

Building occupiers/ staff should be trained in the risks of and be aware of the use of sprays adjacent to detectors.

768

Alarm activation due to steam- shower, bath, sauna, urn/kettle etc.

Charge

Alarm systems has not been designed and installed "fit for purpose", required by Australian Standards.
MONITORED ALARM SYSTEM - FIRE INDICATOR PANEL

772

FIP activated -   ATU not activated management rang/bell ringing.

Charge

There is a system fault if not operating correctly. Monitoring equipment owned by and required to be maintained by owner/occupier.

773

FIP not activated- ATU activated.

Charge

System fault if it is not operating correctly. Monitoring equipment (fire alarm panel and ATU) is the property of the customer and required to be maintained by owner/occupier.
PRIVATE ALARM SYSTEMS

745

False alarm call-outs by Private Security Company - domestic premises (alarm 00/000).

Charge

Follow by previous code to identify reason for alarm.

746

False alarm call-outs by Private Security Company - commercial premises (alarm 99/999).

Charge

Follow by previous code to identify reason for alarm.
UNMONITORED ALARM
Domestic Alarms Only

 

741

Sprinkler suspected malfunction

No Charge

742

Smoke detector suspected malfunction

No Charge

743

Heat detector suspected malfunction

No Charge